Terms of Sale

Last updated: 2026-05-24

Article 1: Scope and opposability

These General Conditions of Sale and Access to the Skuads Service define the rights and obligations of the Parties in the context of the use of the services offered by the company SKUADS, Société à responsabilité limitée (SARL) with share capital of 1,000 euros, SIRET 898 643 796 00045, NAF/APE 6201Z, whose head office is located 1480 Avenue d'Arménie, Bât C, Pôle Yvon Morandat, 13120 Gardanne, France, whose commercial name is SKUADS (hereinafter “Skuads”).

By accepting these terms, the Customer acknowledges having been fully advised and informed by Skuads on all the means enabling the creation and implementation of its Internet solution. The Customer certifies that all the information communicated to Skuads is sincere and true and acknowledges having read these General Conditions of Sale.

These Conditions automatically apply to any new services provided by Skuads.

Article 2: Purpose of the contract

2.1 Purpose. The purpose of this contract is to set up a global Internet solution allowing the presentation of the products and services of the Client's company on the Internet. It may in particular include the creation and implementation of a website, its updating, its hosting, its referencing, as well as access to the Skuads service (AppSkuads).

2.2 Order and subscription. On the skuads.com site, the Customer builds their cart from the non-binding offers and subscriptions on offer, then submits their quote request. This request is forwarded to the Skuads sales team, which arranges an appointment with the Customer in order to finalize the scope of the service. After validation and signature of the quote, the Customer receives by email a secure payment link allowing them to pay for their order. By registering on the Skuads application with the email address that received this payment link, the Customer accesses their Personal Space (where they find in particular their invoices and payments) and define their password there. The number of connections is not limited. The accessible content is specified on the quote.

Article 3: Services

3.1 Design of the website and putting it online. Skuads designs the Internet service dedicated to the Client's activity according to the conditions defined with the latter. The Client communicates to Skuads all the information necessary for the design and updating of the site. This information is recorded in specifications carried out during a discovery interview by a project manager. Skuads ensures that the necessary authorizations relating to copyright or neighboring rights are obtained, only for the elements integrated on its initiative, the Client remaining responsible for the elements it provides. Skuads offers a first version of the site after signing the contract. The Client can only communicate once the desired modifications to make the site compliant with the specifications, within 7 working days. After modifications or expiration of this period, the site is deemed validated by both Parties as soon as it is put into service. Skuads undertakes to build the site within 4 to 8 weeks following completion of the specifications, depending on the solution subscribed to and the complexity of the project. Any lack of cooperation from the Customer further postpones delivery, and an overrun linked to multiple requests for modifications from the Customer does not engage Skuads' contractual liability.

3.2 Hosting and domain name. Throughout the duration of the site maintenance subscription, Skuads provides hosting of the site as well as the purchase and management of the domain name. The choice of domain name is made in agreement with the Client and appears in the specifications. The Client remains the sole owner of his domain name and assumes full responsibility for it, particularly with regard to the rights of third parties (brands). The Client is responsible for the costs relating to any dispute or litigation relating to the domain name.

3.3 SEO. As part of the advertising management and SEO options, Skuads implements paid and natural campaigns on the main search engines, partner sites and any site to improve the Client's visibility. The Client authorizes Skuads to carry out the necessary registration formalities, including acceptance of the conditions of use of the sites concerned, and indicates, where applicable, the sites on which it does not wish to appear. The keyword themes, the targeted geographic area and the monthly budget are defined in agreement with the Client. Skuads may distribute to its partner sites the information provided by the Customer, for the sole purpose of improving its visibility, associated with the dedicated number (SIP number) possibly provided. Skuads transmits the site address to selected engines and directories, without guaranteeing effective referencing or ranking. The implementation of this service is an obligation of means.

3.4 Sapin Law. In accordance with Decree No. 2017-159 of February 9, 2017 relating to digital advertising services, the Client can obtain, upon simple request to their account manager, a right to review the performance indicators of their campaigns (displays, clicks, CPC), in particular via read-only sharing when the agency is the paying agent.

3.5 Update. Upon written request, the Customer benefits from an update of the site according to the rhythm defined by the subscription taken out. The request mentions all the desired modifications. Within three working days of receipt, Skuads makes the modifications or justifies their infeasibility. The modified site is only put online after validation by the Customer by email. Updating means modifications to text or photos on existing pages or the graphic charter, excluding any redesign, change of structure, creation of new pages or operation requiring programming.

3.6 Emails and hypertext links. The Client defines an email address and informs Skuads of any change. The Customer is solely responsible for the choice of sites or pages linked by hypertext links and the accuracy of the referral addresses, and ensures that these links do not infringe public order, good morals or the rights of third parties.

3.7 License to use the site. Throughout the duration of the contract, Skuads grants the Client a license to use the website and the dedicated number appearing there. The site can only refer to the dedicated number, to the exclusion of all others. Use means access to the site and its functionalities within the limits of what is expressly granted.

3.8 Service and maintenance. Skuads maintains a support service accessible by telephone Monday to Friday, as well as by email and online chat on the Skuads application, as well as the skuads.com and support.skuads.com sites. Email addresses are available on skuads.com. The Customer reports any malfunction, which is dealt with as soon as possible in order to restore the service. Skuads is not responsible for problems related to a virus spread via the Internet or email, or illegal downloads. Any intervention by Skuads on an infected site, at the request of the Client, is invoiced to the Client.

3.9 Pricing of services. The price of Skuads services is calculated monthly. The rates are presented for information purposes on skuads.com (from 69 euros per month for the basic subscription, without commitment); the firm applicable price is that shown on the validated quote, in effect on the date of validation of the quote or of renewal. Depending on the offer chosen, it covers the design, access and use of the website, access to the customer area (domain name, hosting, secure access, statistics). The price of optional or additional services is that in force on the date of validation of the order, set in the quote.

3.10 Digital marketing and social media. Depending on the offer subscribed to, Skuads may handle the management of the Client's presence on social media and the implementation of digital marketing actions: creation and publication of content (visuals, videos, posts), management of the accounts (community management), design and management of advertising campaigns on social media and advertising networks (in particular Meta and Google), as well as performance monitoring (key indicators, reporting). The scope, the schedule and the media budget are defined in agreement with the Client and appear in the specifications or on the quote. The Client provides the necessary accesses, content and information and remains responsible for the elements it transmits. These services are an obligation of means: Skuads does not guarantee any commercial result nor any specific level of visibility or engagement.

Article 4: Access to the Skuads platform

The Customer accesses the Skuads platform by connecting to app.skuads.com (secure access via a username and password chosen by the Customer), or via the Skuads application on iOS and Android. The username and password are strictly personal and confidential and must not be communicated or shared. The Customer assumes full responsibility for the use of the access codes which have been provided to him or which he has created, by himself and by any authorized person. The Customer undertakes not to choose an identifier that infringes the rights of a third party (intellectual property, brand, company name, surname).

Thanks to this access, the Customer can in particular: manage his Google Business Profile (reviews, photos, posts); track your statistics (visits, messages, calls, reviews); monitor the results of its Google Ads, Display and Google Local Service campaigns; plan and post on social media; manage your lead forms and email messaging and SMS; follow call tracking with transcription and summary of calls; use content, image, video and website generators.

Article 5: Duration and renewal

5.1 Duration. The subscription is monthly and takes effect on the day the first payment is received. The contract is concluded for an indefinite period. The subscription can be canceled at any time by the Customer. Any month started is due in full.

5.2 Tacit renewal. The non-binding subscription is tacitly renewed each month, at the current rate, unless canceled by the Customer from the Skuads application, in the “Payment and invoicing” section.

5.3 Consumers and non-professionals. When a consumer or non-professional subscribes to an offer with tacit renewal, the provisions of articles L215-1, L215-3 and L241-3 of the Consumer Code apply. In summary: Skuads informs the consumer, in writing and no earlier than three months and no later than one month before the end of the period allowing refusal of renewal, of the possibility of not renewing, indicating the deadline for non-renewal in a visible box. In the absence of such information, the consumer may terminate the contract free of charge at any time from the renewal, and the sums paid after the last renewal are reimbursed within thirty days, less the sums corresponding to the execution of the contract until termination. In the absence of reimbursement under these conditions, the sums due produce interest at the legal rate. These provisions also apply to contracts concluded between professionals and non-professionals.

Article 6: Termination

6.1 Termination by the Customer. The Customer may cancel their subscription at any time, from the Skuads application, in the “Payment and billing” section. Termination takes effect at the next subscription renewal date: the Customer retains access to the Services until that date and no subscription instalment is charged beyond it. The "cancel subscription" button only ends subscriptions, which the Customer may cancel whenever they wish; it does not interrupt a payment in instalments. An instalment payment must not be stopped: its instalments remain due until full settlement and any interruption exposes the Customer to difficulties.

6.2 Termination by Skuads. Skuads may terminate all or part of the Services, without having to justify its decision and without compensation, with one (1) month's notice. In the event of serious misconduct by the Customer, in particular use of one or more Services contrary to the contract or laws and regulations, or likely to be detrimental to the reputation of Skuads, Skuads may terminate all or part of the Services with notice of seven (7) days from the effective suspension and without compensation.

6.3 Consequences. Any termination automatically results in the end of the right of access to the Services, as well as the deletion or anonymization of the data contained in the account. Skuads is nevertheless authorized to keep a copy of the information for any purpose imposed by applicable law.

Article 7: Payment terms

7.1 Payments corresponding to the prices of the subscribed services are payable monthly, due at the beginning of the month, by direct debit or recurring debit from a bank card, from validation of the order. In the event of rejection of the direct debit, for whatever reason, the Customer is reminded by email several times; failing regularization after several reminders, the subscription is terminated. If such a rejection occurs on a payment in instalments, the Customer exposes themselves to difficulties.

7.2 In the event of failure to pay all or part of an invoice when due, Skuads may automatically and automatically suspend or terminate the contract, and demand immediate payment of all sums due, even if not due.

7.3 In the event of a change in the Customer's situation, an incident or late payment, or legislative developments, Skuads may modify the payment deadlines granted or require guarantees, including under the current contract. Any complaints do not exempt the Customer from paying each invoice when due.

7.4 Skuads is not responsible for any damage that may result, for the Customer or a third party, from the application of this article.

Article 8: Management of personal data

8.1 RGPD. Skuads undertakes, under the supervision of the Client, to implement the Internet solution in compliance with the regulations applicable to marketing communications, the law of June 21, 2004 for confidence in the digital economy, the Data Protection Act of January 6, 1978 as amended, as well as the General Data Protection Regulation (RGPD: no. 2016-679).

8.2 Client's privacy. For the implementation and proper functioning of the solution, the Client communicates to Skuads information, including personal data, collected at the different stages of the contract (signature, discovery of the project and specifications, monitoring of the solution and campaigns, renewal or end of contract). Skuads only keeps the data actually required, authorizes their internal sharing only in the sole interest of the Client, and permanently deletes the data collected and produced for the Client within a maximum period of 6 months after the end of the contract.

8.3 Site confidentiality policy. To support the Client in its compliance RGPD, Skuads publishes a dedicated page detailing the confidentiality policy adopted by the Client. This page contains by default generic content that the Client must check and, if necessary, modify quickly after the site is put online. Skuads recommends that the Customer specify the type, processing and purpose of the data likely to be collected via the site.

8.4 Rights. The User has the rights of access, rectification, opposition and, where applicable, deletion of his data. The processing of personal data of Skuads, as publisher of the service, is also described in Privacy Policy.

8.5 Transfer, communication and security. No personal data of the Client or a User is published without their knowledge, exchanged, transferred, assigned or sold. The data collected via the site may be processed by Skuads and its subcontractors for statistical and performance analysis purposes, exclusively on behalf of the Client and in accordance with the services sold. Skuads regularly updates its technical infrastructure and raises awareness among its teams in order to protect data against any loss, misuse, unauthorized access, disclosure, alteration or destruction.

Article 9: Responsibilities and obligations of the Client

9.1 The Client declares that he is the owner of the information he publishes on Skuads media (graphics, texts, photos). The accuracy of the information provided is its responsibility. Skuads has no responsibility for the content of the information disseminated by the Client. The Customer guarantees Skuads against any damage and any liability action based on the violation of these conditions or of a third party's right. In the event of serious fraud, Skuads is authorized to communicate the necessary information to the competent bodies.

9.2 Implementation of the solution. The Client undertakes to collaborate fully with Skuads, in particular during the production of the specifications and the possible transfer of the domain name, and to provide the content necessary for the creation and referencing of its site at the latest within 30 days after the production of the specifications. Otherwise, the site is put online with the elements provided.

9.3 Website. The Customer undertakes not to use its site to transmit or disseminate information contrary to legislation, good morals and public order, not to create a site similar or identical to another, and to include on its site the mandatory legal notices.

9.4 Administration and legislation. The Client undertakes to declare its site to public bodies in accordance with the legal provisions in force and to provide the declaration numbers to Skuads upon simple written request. Skuads is not responsible for a failure to declare.

9.5 Internet access. The Customer undertakes to have Internet access for the operation of its overall solution.

Article 10: Liability, guarantees, force majeure

10.1 Interruptions, breakdowns, sabotage of telecommunications means, fires, floods, wars, strikes, lockouts, at Skuads or at its suppliers or service providers, as well as delivery delays from suppliers, are cases of force majeure, even partial and whatever the cause.

10.2 Skuads makes its best efforts to ensure the availability of the website, subject to an obligation of means. The Customer cannot rely on a lack of availability.

10.3 Skuads may modify or interrupt, temporarily or permanently, the accessibility of the site, in particular for maintenance, without notice or compensation, by informing the Customer in advance if possible.

10.4 Skuads is not responsible for any direct or indirect damage, loss or expense resulting from the use or inability to use the site, malfunction, maintenance interruption, technical server failures, Internet access interruptions, virus, or line or system problem.

10.5 Skuads cannot be held liable for any direct or indirect damage suffered by the Customer as a result of the use or inability to use the site or its services, in particular loss of information, data, machine time, use of hardware or software, goodwill, loss of profit, loss of brand image or commercial disruption.

Article 11: Customer reference

The Client authorizes Skuads to use his name, his image and the products developed on his behalf for the purposes of his own commercial promotion, for the entire duration of the contract and for three years after its end, for any reason whatsoever.

Article 12: Telephone recording

As part of the implementation of a SIP number (call tracking number) relating to access to the Skuads service, telephone conversations may be recorded in a quality and traceability approach, with transcription and summary of the calls. Where applicable, in accordance with the Data Protection Act of January 6, 1978, a pre-answer message informs the caller of the recording and the related rights. These records can be stored securely for 6 months; the persons concerned have a right of opposition, access and rectification. The Client may object to the recording upon simple written or oral request.

Article 13: Ownership and transfer of the website

The brands, logos, graphics, photographs, animations, videos and texts contained on Skuads media are the intellectual property of Skuads and cannot be reproduced, used or represented without its express authorization. The Customer undertakes not to modify, copy, reproduce, download, distribute, transmit, commercially exploit or distribute the services, pages or codes making up the Skuads service. Signing or terminating the contract does not imply automatic transfer of the site. The transfer of elements of the site developed specifically for the Client may take place at their request; Skuads then provides a copy of the created site. The domain name can be transferred to the Customer on condition of making an explicit request and paying for the current year at the current rate. Skuads reserves the right to use the lessons learned from the projects entrusted to it and to develop similar elements for third parties.

Article 14: Confidentiality

Each Party undertakes, in its own name and that of its collaborators, to consider as confidential, for the duration of the contract, the documents, systems, software and know-how of the other Party of which it may have become aware, and not to use them outside of the needs of this agreement. Information that has fallen into the public domain or whose disclosure has been authorized in writing, as well as reference to the Client, is excluded.

Article 15: Recovery

In the event of non-payment of several due dates, the Customer is immediately liable for the entire remaining balance, without prejudice to any recovery costs and penalties which remain his responsibility.

Article 16: Competent jurisdiction

This contract is subject to French law. Any dispute relating to the interpretation, execution or termination of this contract falls under the jurisdiction of the Commercial Court of Aix-en-Provence (13).

Contact

For any related questions: contact@skuads.com.