AI generation is stuck or not working

Short of credits or insufficient credits

Check your balance on the Usage page. The cost of each action:

• Image generation: 15 credits
• Video generation: 15 credits
• Text content generation: 8 credits
• Website generation: 60 credits

What you can do:

• Buy a credit pack from the My subscription page (Additional credits section).
• Wait for the monthly renewal (the date is displayed on the Usage page).

Generation starts but fails

Images: Relaunch it. A temporary server load can cause a one-time failure. No credit is charged in the event of failure.

Videos: check that your script is not too long. Try to reduce the number of scenes.

Website Creation: Generation may fail during construction. Relaunching it is risk-free. First check the current status before restarting.

AI produces low quality results

• Improve your prompt with more details (see write better prompts).
• Try a different style or tone.
• Use Regenerate to get a new variant.

Generation is very slow

Normal durations by type:

• Images: less than 30 seconds. If it takes longer, refresh the page.
• Videos: several minutes is normal.
• Website Creation: 5 to 15 minutes depending on complexity.

Need additional help?

Write to us at contact@skuads.com or call us at +33 4 82 29 60 75.