Common errors and solutions

Service not configured or a service displays Not connected

This concerns Google integrations (Analytics, Ads, Business Profile, Local Service).

• Open Your connected accounts from the Settings group in the sidebar and check the badge of the relevant service.
• If the permission has expired, click Log out, then Connect, then the Connect [service] button in the panel, and log in again with Google.
• On the Choose your [service] account page, make sure you select the correct account, property, or customer, then click Link this account.

On a workspace created by Skuads, members cannot edit a linked Google account. To refresh, log out and log back in via Google.

File upload error

Uploaded files have size limits:

• Images: 5 MB maximum, in JPG, PNG or WebP.
• If the file is too large, reduce its resolution or compress it before uploading.

Emails or SMS not received

If your marketing mailings are not reaching recipients:

• Check that you have enough credits (1 credit per email, 4 per SMS).
• Check the recipient's email address or phone number.
• Emails may land in the recipient's spam folder.
• For SMS, the number must be in international format (for example +33 6 12 34 56 78).

Slow or unresponsive pages

• Refresh the page (Ctrl+R or Cmd+R).
• Clear the browser cache.
• Try a private or incognito window.
• Check your internet connection.

Browser Compatibility

Skuads works best on recent versions of Google Chrome (recommended), Mozilla Firefox, Microsoft Edge, and Safari on macOS or iOS.

Need additional help?

Write to us at contact@skuads.com or call us at +33 4 82 29 60 75.