Configure call tracking

What Call Tracking Brings

• Complete history: all incoming calls with date, duration, caller number and status.
• Recordings: Listen to conversations directly from Skuads.
• Transcription: automatic transcription of calls for quick proofreading.
• Data export: download your call history in CSV format.

Prerequisites

• An active subscription on Skuads.
• Tracking numbers configured for your site. Contact Skuads to set up call tracking.

The Calls section

Open Calls from the sidebar. The section has these tabs:

• Overview: A summary of recent call activity.
• Calls list: the complete list of calls.
• Missed call management: configure an automatic SMS response for missed calls.
• Parameters: configuration of numbers, visible only to Skuads.

View call history

• Open Calls, then the Calls list tab.
• Filter by date, duration or status to refine the list.
• Open a call to access its recording and transcript.

Export data

In the Call List tab, set the date range and filter, then click Export to download a CSV file of your calls for the selected period.

Troubleshooting

No calls shown: Verify that tracking numbers are configured in the Settings tab and are active. The configuration of numbers is managed by Skuads: contact us to set them up.

Need additional help?

Write to us at contact@skuads.com or call us at +33 4 82 29 60 75.