Configure call tracking

Call tracking in Skuads centralizes your incoming call history with recordings and transcriptions. Open it from Calls in the sidebar (under the Returns group).

What call tracking brings

• Complete history: all incoming calls with date, duration, caller number and status.
• Recordings: listen to conversations directly from Skuads.
• Transcription: automatic transcription of calls for quick replay.
• Data export: download your call history in CSV format.

Prerequisites

• An active subscription on Skuads.
• Tracking numbers configured for your site. An administrator sets them in the Settings tab of the Calls section by adding Phone number lines and clicking Save.

The Calls section

Open Calls from the sidebar. The section has these tabs:

• Overview: A summary of recent call activity.
• Call list: the complete list of calls.
• Autoresponder: Set up an automatic SMS response for missed calls.
• Settings: configuration of numbers, visible only to administrators.

View call history

• Open Calls, then the Calls list tab.
• Filter by date, duration or status to refine the list.
• Open a call to access its recording and transcription.

Recordings

Recordings are available for calls where the feature is enabled in the call tracking setup. They are accessible from the details of each call.

Export data

In the Call List tab, set the date range and filter, then click Export to download a CSV file of your calls for the selected period.

Troubleshooting

• No calls displayed: verify that tracking numbers are configured in the Settings tab and that they are active. Configuring numbers requires an administrator.
• Recording unavailable: This depends on the call tracking configuration for your site.
• For any other questions, write to support@skuads.com with a screenshot.