Configure missed call autoresponder

The autoresponder sends an SMS to your callers whenever an incoming call is missed. It reassures your customers and maintains the link even outside opening hours.

Tracking numbers must be configured for your site. An administrator defines them in the Settings tab of the Calls section.

Where to find the autoresponder

Open Calls from the sidebar, then the Autoresponder tab. This tab is accessible to all members of the workspace.

Configure your automatic message

1. Open Calls, then the Autoresponder tab.
2. Write your text in the Message field. Example: “Hello, we missed your call. We will contact you shortly."
3. Click Save to store the message.
4. Use the switch to activate the autoresponder. The switch registers itself when you toggle it.

You can turn the autoresponder on or off at any time with the switch, without rewriting the message.

Cost in credits

Each automatic SMS consumes 4 credits, like a standard SMS. These sendings are not counted towards your monthly SMS limit. They are only billed to your credit balance.

Best practices

• Keep it short: a clear message of two or three sentences works best.
• Promise a reminder: indicate a realistic deadline.
• Stay professional: avoid abbreviations and check spelling, the message represents your company.
• Add a useful detail if relevant: opening hours, contact email, etc.

Troubleshooting

• The Autoresponder tab is empty or unavailable: no tracking number is yet configured for your site. Ask an administrator to configure them in the Settings tab of the Calls section.
• The SMS does not send: check that the switch is activated and that the message has been recorded.
• Insufficient credits: recharge your credits from Payment and billing so that the SMS continue to send.