Configure missed call autoresponder

Where to find the autoresponder

Open Calls from the sidebar, then the Autoresponder tab. This tab is accessible to all members of the site.

Configure your automatic message

1. Open Calls, then the Autoresponder tab.
2. Write your text in the Message field. Example: Hello, we missed your call. We will contact you shortly.
3. Click Save to store the message.
4. Use the switch to activate the autoresponder. The switch registers itself when you toggle it.

You can turn the autoresponder on or off at any time with the switch, without rewriting the message.

Cost in credits

Each automatic SMS consumes 4 credits, like a standard SMS. These sendings are not counted towards your monthly SMS limit. They are only billed to your credit balance.

Best practices

• Keep it short: a clear message of two or three sentences works best.
• Promise a callback: provide a realistic deadline.
• Stay professional: avoid abbreviations and check spelling, the message represents your business.
• Add a useful detail if relevant: opening hours, contact email, etc.

Troubleshooting

• The Autoresponder tab is empty or unavailable: no tracking number is yet configured for your site. Ask Skuads to configure them in the Settings tab of the Calls section.
• The SMS does not send: check that the switch is activated and that the message has been recorded.
• Insufficient credits: Top up your credits from Payment and billing so the text messages continue to send.

Need additional help?

Write to us at contact@skuads.com or call us at +33 4 82 29 60 75.