My website failed to generate

Check build status

Open Website Creation from the sidebar to see the current status.

What the statutes mean

• Waiting: Queued, generation will start soon.
• Under construction: generation in progress. Allow 5 to 15 minutes.
• Done: the site is online.
• Failed: an error has occurred and you can restart.

What to do when the status is Failed

1. Wait for a few minutes and check if the status updates on its own.
2. Click to restart the generation. This action is risk-free.
3. Credits are not debited again when restarting after a failure.

Common causes of failure

• Temporary server load (the most common cause). A restart usually resolves the problem.
• Company information incomplete. Verify that all required fields are completed.
• Special characters in the site name. Avoid accents and symbols in the site name.

Site generated but inaccessible

If the status is Completed but the site is not displayed:

• The field may still be spreading. It may take up to 24-48 hours after the build is complete.
• Try the direct link provided after generation.

Edit a generated site

Open the site dashboard from the link available in Website Creation. You can edit the content, add pages and change images directly.

Cost in credits

Website generation costs 60 credits. A restart after a failed attempt does not debit credits again.

Need additional help?

Write to us at contact@skuads.com or call us at +33 4 82 29 60 75.